Terms of use iluris.com

General Provisions

1.1. These terms of use, hereinafter referred to as Terms of Use, determine the procedure for using and purchasing goods on the website iluris.com, hereinafter referred to as iluris.com.

1.2. SIA “ID COSMETICS”, registration number.40203393277, address: Kukas 2-12 Jekabpils nov.LV-5222, hereinafter referred to as iluris.com , provides the content available on and provides services in accordance with the Terms of Use.

1.3. User – a legally capable individual or legal entity who makes purchases on iluris.com or uses other iluris.com services. Minor individuals aged 14 to 18 years use Iluris.lv services only with the permission of a parent or guardian, except in cases where they have their own income.

1.4. If the User purchases goods offered on iluris.com, the Terms of Use are considered a legally binding document defining the rights and obligations of the parties in connection with the purchase of goods, payment for them, as well as delivery conditions. and return of goods.

1.5. If the User wishes to purchase a product on iluris.com, the User is obliged to read the Terms of Use before purchasing the product and confirm this familiarization before completing the transaction. Thus, if the User has purchased a product on iluris.com, it is considered that the User has read the Terms of Use and agrees with them. At the same time, by agreeing to the Terms of Use, the User also confirms that he has the right to register and purchase goods in the iluris.com online store in accordance with the Terms of Use.

1.6. If the User in any way attempts to harm the operation, stability, security of Iluris.lv or otherwise fails to comply with these Terms of Use, iluris.com has the right to cancel the User’s registration or otherwise restrict the User’s access to iluris.com.

1.7. IDCOSMETICS reserves the right to unilaterally change and supplement the Terms of Use at any time. When the User makes a purchase on iluris.com, the Terms of Use apply in the version valid at the time of ordering the product, so the User must read the Terms of Use each time he makes a purchase.

1.8. IDCOSMETICS reserves the right to change the price of an item or set a special price for an item. The goods are sold to the User at prices valid at the time of placing an order for the goods.

1.9. If the User places an order worth more than 500 Eur, then we deliver only paid orders.

2. Protection of personal data

2.1. Only registered users can make purchases on iluris.com 2. Protection of personal data

2.1. Only registered users can make purchases on iluris.com To register on iluris.com iluris.com, the User must provide at least a first name, last name, email address, and enter a password. By registering on the iluris.com website, it is considered that the User (individual) has given consent to the processing of his personal data in accordance with the regulations and in accordance with the iluris.com Privacy Policy – to the extent that the User has provided personal data. To re-enter iluris.com into the profile of a specific User, the User must enter the registered email address and password in the appropriate fields.

2.2. When making a purchase on iluris.com, the User must enter his first name, last name, delivery address of the goods, telephone number and email, since these data are necessary for iluris.com to enter into a contract for the purchase of goods with the User and to be able to provide communication with the User, as well as delivery goods to the User.

2.3. The user is always fully responsible for the correctness of the data specified in the registration form, as well as for the correctness of the data provided when making a purchase on iluris.com. If the User provided inaccurate or incorrect data in the registration form or when making a purchase, or did not update them subsequently on the Iluris.lv website, in the event of a change in personal data, iluris.com is not responsible for the incorrectness of the data and the resulting consequences and has the right to demand compensation for direct losses from the User . The user has the right at any time to correct, delete or supplement personal data in his Iluris.lv profile or request correction, deletion or addition of iluris.com personal data in accordance with the client’s instructions in accordance with the Privacy Policy.

2.4. When registering on iluris.com, the User receives individual registration data (username and password). The user is responsible for the security of his registration data and undertakes to store it and not transfer it to third parties. If the registration data is used by a third party, it is considered the User. If the User loses registration data or the User suspects that his registration data may have been obtained by a third party, the User must immediately notify iluris.com about this using the means of communication specified in the iluris.com section – Contacts.

2.5. By agreeing to these Terms of Use and the Privacy Policy, the User agrees that notifications necessary to provide information about the order, payment and delivery will be sent to the specified email address. 2. Protection of personal data

2.6. iluris.com guarantees that User data will only be used for the purposes of purchasing goods and direct marketing.

2.7. iluris.com undertakes to ensure the confidentiality and protection of personal data provided by the User, and also undertakes not to disclose the User’s personal data to third parties, with the exception of iluris.com partners who ensure the delivery of goods to the User, or provide other services related to the execution of orders, as well as government agencies in cases provided for by regulations and if there is a legal basis.

2.8. When delivering the goods, the recipient of the goods must present an identification document to confirm the person’s identity.

2.9. To receive the ordered product at the iluris.com store, you must present an identification document.

3. Conclusion of a purchase and sale agreement.

3.1. The user can purchase goods on the iluris.com website an unlimited number of times.

3.2. The contract for the purchase of goods between iluris.com and the User is considered concluded from the moment when the User selects the product(s), creates a cart and clicks the “Pay for purchase” button. The User is obliged to pay for the goods in the manner and within the terms provided for in the Terms of Use.

3.3. Sales and purchase agreements are registered and stored in the iluris.com database.

3.4. iluris.com undertakes to deliver the goods ordered and paid for by the User to the address specified in the User’s order, under the conditions specified in clause 5 of the Terms of Use.

3.5. If iluris.com does not contact the User within 3 (three) business days after placing the order, the order is canceled and Iluris refunds the User only for the product, but the shipping costs are not refunded.

3.6. In an emergency situation, when due to unforeseen circumstances iluris.com cannot provide delivery of a product purchased in the iluris.com online store, iluris.com undertakes to offer a similar product. In case of disagreement of the User, iluris.com returns to the User the money paid for the unavailable product as soon as possible, but no later than within 30 (thirty) calendar days from the date of the User’s refusal of a similar product. guarantees that User data will only be used for the purposes of purchasing goods and direct marketing.

4. Product prices and payment procedures.

4.1. Prices for goods in the online store iluris.com are indicated in euros, VAT is included in the price.

4.2. The user pays for the goods in the following ways:

4.2.1. use of Internet banking services “Bank-Link” (when ordering a product);

4.2.2. bank transfer (when ordering goods);

4.2.3. by bank card (when ordering goods);

4.2.4. by bank card to the courier or in the parcel (at the time of delivery of the goods);

4.2.5 .with a great gift card

4.3. In the event of an overpayment for the goods, iluris.com reimburses it to the User by transferring it to the bank account from which the User paid for the goods. If payment was made with a gift card, the money will be returned to the same gift card that was used to pay for the purchase. If the overpayment occurred using another payment method, the User must submit a written application to iluris.com, indicating the bank account number to which iluris.com should transfer the overpaid amount of money to the User.

5. Delivery of goods

5.1. When choosing a delivery method, the user undertakes to indicate the exact delivery address.

5.2. The Products may be delivered to the User by iluris.com or its authorized representative.

5.3. The user undertakes to accept the goods ordered by him from the courier.

5.4 The cost of delivery within Latvia starts from 1.50 EUR (one euro 50 eurocents). If the amount of the User’s order exceeds 39.95 euros (thirty-nine euros 95 eurocents), then delivery of the goods to the User is free of charge. Iluris reserves the right to change the minimum order amount at any time, at its sole discretion, above which delivery is free.

5.5. iluris.com will do everything possible to ensure that the ordered goods are delivered as quickly as possible. Estimated delivery time is 3-5 business days after purchase.

5.6. If the User cannot be found at the delivery address specified by the User, iluris.com has the right to transfer the goods to any other adult person located at the specified address at the time of delivery, but the User has no right to take any action. claims against iluris.com for delivery of goods to an improper person.

5.7. If delivery of the goods to the User is impossible due to the fault of the User or circumstances depending on the User (the User specified an incorrect address, the User cannot be found at the specified address, the specified address is unavailable, etc.), the goods are not resent and the order is cancelled. In this case, iluris.com will refund the User only for the product, but the shipping costs will not be refunded. online store are indicated in euros, VAT is included in the price.
5.8. After receiving the goods, the User or his representative checks the compliance of the goods with the order and signs for receipt of the goods in the manner and place specified by the supplier of the goods. By signing for receipt of the goods, the User or his representative confirms that the goods were transferred to him in proper condition and in accordance with the goods purchase and sale agreement. In all cases when the courier delivers to the User a product whose packaging is dented, wet or otherwise damaged on the outside, the User is obliged to indicate (write a comment) in the confirmation of receipt of the shipment, or write a separate letter. document about such defects. The user must do this in the presence of the. iluris.com is not responsible for defects in the goods that were obvious at the time of delivery but were not indicated in the delivery confirmation of the goods. iluris.com attaches an accompanying document confirming the delivery of the goods to the shipment of the goods or sends it electronically to the email specified by the User after receiving confirmation of delivery of the goods to the User.

5.9. The buyer assumes responsibility for the purchased goods by choosing the method of receiving the order. Iluris is not responsible for the effects of weather conditions on the product ordered.is not responsible for defects in the goods that were obvious at the time of delivery but were not indicated in the delivery confirmation of the goods. iluris.com attaches an accompanying document confirming the delivery of the goods to the shipment of the goods or sends it electronically to the email specified by the User after receiving confirmation of delivery of the goods to the User.

6. Product quality

6.1. The characteristics of all products sold on iluris.com are indicated in the description of each product. iluris.com guarantees that the main characteristics of the goods sold in the Iluris.lv store (information about the manufacturer, model, color, volume, etc.) correspond to the actual characteristics of the goods and the terms of the contract. The criteria for compliance of a product with the terms of the contract are specified in the Law on the Protection of Consumer Rights.

6.2. Products purchased on the iluris.com website are subject to the warranty specified in the relevant legal acts.

6.3. If, after receiving the goods, the User (within the meaning of Article 6, a consumer within the meaning of the Law on the Protection of Consumer Rights – an individual who purchases goods for a purpose unrelated to his economic or professional activities) discovers that the goods do not comply with the terms of the contract, then in the manner established by the Law on the Protection of Consumer Rights, within two years from the date of receipt of the goods, the User has the right to file a claim against iluris.com for non-compliance of the goods with the terms of the contract. The user submits a claim statement to iluris.com within two months from the date of discovery of the non-compliance of the goods with the terms of the contract.

6.4. After the expiration of the period specified in
6.5. If a product is found that does not comply with the terms of the contract, the User has the right to ask to perform one of the following actions:

1) prevents the goods from not complying with the terms of the contract;

2) exchange the goods for goods that ensure compliance with the terms of the contract;

3) reduce the price of the product accordingly;

4) terminate the contract and return to the consumer the amount of money paid for the goods.

6.6. First of all, the User has the right to demand that iluris.com eliminate the non-compliance of the goods with the terms of the contract without compensation or exchange goods that comply with the terms of the contract without compensation, except in cases where this is impossible or disproportionate (disproportionate if it causes iluris.com costs that are disproportionate to others in 6.5, the specified alternative means, taking into account the cost of the product without the non-conformity, the importance of the non-conformity and the possibility of using the alternative means does not cause significant inconvenience to the consumer).

6.7. If it is impossible to eliminate the non-compliance of the goods with the terms of the contract or exchange the goods that comply with the terms of the contract without compensation, then the User has the right to demand from 6.5, the specified alternative means, taking into account the cost of the product without the non-conformity, the importance of the non-conformity and the possibility of using the alternative means does not cause significant inconvenience to the consumer).
a reduction in the price of the goods. accordingly, or terminate the contract and return the amount of money paid for the goods. When reducing the price or terminating the contract and returning the money, iluris.com may take into account the wear and tear of the product or the benefit that the User received from using the product, as agreed by the parties to the contract.

6.8. In case of minor non-compliance of the goods with the terms of the contract (it does not significantly reduce the quality of the basic functions of the goods or features of use and can be eliminated without causing visually detectable changes in appearance). appearance of the product) and those that cannot significantly affect the User’s ability to use the product, the User cannot demand that iluris.com terminate the contract and return the amount of money paid for the product.

7. Right of refusal and return of goods

7.1. If the User is a consumer within the meaning of the Consumer Rights Protection Law (an individual purchasing goods for purposes unrelated to his economic or professional activities), then the User (consumer) may exercise the right of withdrawal without giving reasons in the manner provided for in Section 7. B In accordance with the provisions of the Cabinet of Ministers Rules No. 255 of May 20, 2014 “Rules on distance contracts”, the consumer has the right to withdraw from the purchase and sale agreement within 60 calendar days from the date of delivery of the goods/goods. by submitting an application to iluris.com to exercise the right of withdrawal.

7.2. To exercise the right of withdrawal, the User must act in one of the following ways:

7.2.1. The user sends a notification electronically to the iluris.com email address:info@Iluris.com In the electronic notification, the User indicates the object of return (name of the product), order number and bank account number to which the User wishes to receive back the amount of money paid for the returned product. By sending an opt-out to the iluris.com email address, the User may also use the attached sample opt-out form by completing it and sending it to the iluris.com email address. iluris.com notifies the User of the electronically received application by e-mail regarding the exercise of the right of withdrawal immediately after its receipt;

7.2.2. The user fills out a refusal application through his profile on the iluris.com website. To exercise the right of withdrawal in this way, the User first logs into his user profile on the Iluris.lv website, selects the specific order in which he wants to return the purchased product in whole or in part, and notes in which order he wants to return the purchased product. The product and in what quantity the User wants to return iluris.com. After indicating the name and quantity of the returned goods, the User must indicate the bank account number to which the User wishes to receive back the amount of money paid for the returned goods, as well as indicate the method in which the User will return the goods to iluris.com (he will deliver the goods to the iluris.com store, deliver to a courier or place in the parcel). If desired, the User can indicate the reason for returning the goods. After entering these data, the User confirms the return request and returns the goods and gifts, but not samples, in the manner chosen by the User, if they are suitable for the specific product at the time of purchase, to iluris.com immediately, but not later than within 60 days from the date of sending refusal statements. When iluris.com receives back the User’s returned goods and gifts, if they are suitable for the specific product at the time of purchase, iluris.com will send the User a confirmation of receipt of the goods.
7.3. The User is deemed to have exercised the right of withdrawal (60 days) if the User sends Iluris notice of the exercise of the right of withdrawal in one of the ways specified in clause 7.2 of the Terms of Use before the expiration of the term. right of refusal. In case of disputes, the User is obliged to prove the fact and period of use of the right of withdrawal.

7.4. In accordance with the procedure specified in clause 7.2.1 of the Terms of Use, after sending information about the exercise of the right of withdrawal, the User sends the goods back to iluris.com, ensuring delivery of the goods to the following address: Kukas 2-12 Jekabpils nov.LV-5222, without undue delay, but no later than within 60 days, or within the specified period, independently delivers the goods to the iluris.com store on time. This period is considered met if the User sends the goods back before the expiration of the 60-day period. The user is obliged to keep confirmation of the date of return of the goods. iluris.com cautions that goods returned by mail to the post office only, without actual delivery of the goods to the address provided or to a iluris.com store, are not considered received and iluris.com has no obligation to collect such goods. at the post office.

7.5. If the User has used the courier service or Omniva delivery service to receive the product by both methods specified in clause 7.2 of the Terms of Use, the User has the right to send the product back to iluris.com using the return code attached to the delivery of the product for this purpose.

7.6. iluris.com undertakes, without undue delay, but no later than within 14 days from the date of receipt of the User’s application to exercise the right of withdrawal, to refund the amount of money paid by the User, including the delivery costs paid for the delivery of the goods. iluris.com transfers the refunded amount to the bank account specified by the User, using the right of withdrawal.

7.7. If the User, at the time of ordering the goods, expressly wishes to receive the goods by a delivery method other than the cheapest standard delivery method offered by iluris.com, iluris.com is not obliged to reimburse the User for additional delivery costs.

7.8. iluris.com reserves the right to withhold a refund of the amount paid for the purchase of an item to the User until iluris.com receives the returned item from the User or receives confirmation from the User that the User has sent the item back to iluris.com, whichever action was taken. previously.

7.9. The direct costs of returning the goods are borne by the User. If an item cannot be returned due to its characteristics, the consumer will bear all costs associated with returning the item.
7.10. The user may exercise the right of withdrawal subject to the following conditions:

7.10.1. the returned product(s) must be in the original packaging and the User has not opened the packaging of the product;

7.10.2. the product must not be damaged;

7.10.3. the goods have not been used, have not lost their presentation (labels, protective films, etc. are preserved) (this does not apply to goods that were already damaged upon delivery, in respect of which the User indicated objections when confirming receipt of the goods). product);

7.10.4. The returned item must be in the same condition as when received.

7.10.5 gifts must be added to the returned product if they are suitable for the specific product at the time of purchase, in the original packaging and the User has not opened the packaging of the gift product and the gift has not been used or lost its presentation.

7.11. has the right to refuse to accept the goods back if the terms for returning the goods have not been met.

7.12. The user is responsible for maintaining the quality and safety of the product during the period of exercise of the right of withdrawal. The user is responsible for any reduction in the value of the product if the product has been used in a manner inconsistent with the principle of good faith, including for a purpose other than determining the characteristics or operation of the product. . The product must be undamaged, not lose its appearance (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original packaging, in the same package in which it was received, with the proof of purchase of the product and other accessories of the product that were attached to it at the time of receipt. If the goods are not fully assembled, damaged, damaged or improperly packaged, iluris.com has the right not to accept the goods, and also not to return the money paid to the User for the goods.

8. Exchange of information

8.1. Iluris contacts the User by email, postal address or telephone number. The user can use any communication methods that are indicated in the Iluris.lv section – Contacts.

9. Responsibility

9.1. iluris.com is released from any liability in all cases where losses arise due to the fact that the User acts contrary to the rules of use of iluris.com specified in the Terms of Use.

9.2. In case of damage, the guilty party compensates the other party for direct damage.

9.3. Iluris.lv is not responsible for the discrepancy between insignificant characteristics (actual size, shape or shades of tone, etc.) of the product depicted in the images of the iluris.com store and the actual characteristics of the product due to the screen parameters of the device used by the User, lighting or other similar external conditions.

9.4. iluris.com shall not be liable for any delay, default or other failure to perform due to circumstances or impediments beyond IDCOSMETICS’s reasonable control, including, but not limited to, strikes, government orders, acts of war or national emergencies, terrorist threats or acts, environmental or climatic anomalies, inaction of third parties, failures in the Internet connection, as well as failure of computer equipment and software. In the event of such force majeure circumstances, iluris.com iluris.com will try to eliminate the resulting delays as soon as possible.

10. Other conditions

10.1. The relationship between the User and iluris.com is governed by the Terms of Use, as well as the legislation of the Republic of Latvia.

10.2. In case of any questions or disagreements, the User contacts iluris.com customer support by phone or email. All disagreements between the parties must be resolved to the maximum extent possible through negotiations. A user who is a consumer within the meaning of the Consumer Protection Law (an individual purchasing a product for purposes unrelated to his business or professional activities) has the opportunity to exercise and protect his legal rights. as a consumer, as defined by the Consumer Protection Law and related regulations in order. If an agreement is not reached, the dispute is referred to the court in the manner prescribed by the legislation of the Republic of Latvia.

10.3. The placement of products on the site is listed in chronological order after adding news.

10.4. Only registered users who have tried the product can leave reviews about the product.